1.Welcome to our Privacy Notice

We recommend that you read through our privacy notice, because it’s important that you understand how we use, process and store your personal information.

We respect your right to privacy and will only process personal information you provide to us in accordance with the EU General Data Protection Regulation (GDPR) which is the EU regulation surrounding data protection which became applicable in May 2016, the Privacy and Electronic Communications (EC Directive) Regulations 2003 which is to be replaced by the e-Privacy regulation which is expected to become applicable in May 2018, and other applicable privacy laws.

Hall-Ward IFA Limited (‘we’, ‘us’) are committed to protecting and respecting your rights. This privacy notice (‘notice’) explains how we collect, store and use personal information when our customers and website visitors (you, you or your) purchase one of our products or otherwise provide us with personal information.  Our privacy notice will provide you with details about:

  • The types of personal information we collect from you;
  • How we use it;
  • The rights you have to control our use of it.

This notice applies regardless of how we collect your personal information.

  1. Who is Hall-Ward IFA Limited

Hall-Ward IFA and Hall-Ward Independent Financial Advice are trading names of Hall-Ward IFA Limited. Registered in England and Wales as a Ltd Company No. 10124217

Hall-Ward IFA is authorised and regulated by the Financial Conduct Authority (FCA).

FCA registration number 751618

Address:
Hall-Ward IFA
10 Ash House
Ransom Wood
Southwell Road West
Mansfield
Notts
NG21 0HJ
UNITED KINGDOM

ICO Data Protection Register Ref: ZA206220

Data Protection Officer: Gary Hall

Email address: garyhall@hallwardifa.co.uk

Telephone number: 01623 232526 

  1. Data Controller

For the purposes of Data Protection laws, Hall-Ward IFA Ltd is the Data Controller of personal information covered by this notice.

You may contact Hall-Ward IFA Ltd about all issues related to this notice, your personal information and to exercise your rights under Data Protection laws.

Contact Details of the Controller and Data Protection Officer are available in section 2 above.

  1. When do we collect personal information?

We process personal information to enable us to act as an intermediary for any financial transactions including mortgage and insurance broking, and debt administration to our clients; promote our goods and services; maintain our own accounts and records and to support and manage our staff. Any personal information you supply will be held securely, in accordance with data protection rules; this allows us to effectively manage your relationship with us.

  1. Where do we collect your information?

Any occasions where you may collect personal information:

5.1 Visiting and using our website

You can visit our website at www.hallwardifa.co.uk

We have a ‘contact us’ section that is used to gather contact information only & this will be used as permission from yourself as consent for us to contact you.

Your browser settings will determine whether cookies can be stored by visiting the website.

Our website contains links to other websites. This privacy policy only applies to this website, so you should read the privacy policy of those websites independently to this one.

5.2 Contacting us by telephone, by email or by post

You can contact us in the following ways

Telephone: 01623 232526, 07714 710100, or 07714 710101

Email: contactus@hallwardifa.co.uk

Post: Hall-Ward IFA, 10 Ash House, Ransom Wood, Southwell Road West, Mansfield, Notts NG21 0HJ

Your data can be collected in the following ways-Phone, Email, Post, or face to face.

We collect personal information to enable us to provide financial services and advice, to maintain our own accounts and records and to support and manage our employees. 

5.3 Third parties

Sometimes we may provide your data, by electronic or other means, to:

  • other companies within the Financial Advice Network
  • a third party to verify your identity, in line with money laundering or other requirements (this may involve carrying out checks with credit reference databases)
  • third parties who perform tasks for us to help us service your plan (these third parties may be based in countries outside the European Economic Area (EEA)).
  • third parties for referrals in specialised or areas that we do not deal with directly i.e. Will Writing, Conveyancing, Specialist mortgages, Estate Planning, Equity Release and Defined Benefit Pension transfers where applicable.
  • We may also be provided by your information from third parties looking to introduce business to us.

We may also share your data with other organisations, including the police, and check and/or file your data with fraud prevention agencies and databases to prevent and detect fraud. If we are given false or inaccurate information and we suspect fraud, we will record this. Your data may be made available to third parties where required by law, court order or regulation.

Financial Advice Network may also use your data for assessment and statistical analysis purposes.

  1. Why do we collect this personal information?

We will collect your information to fairly process your information in order to help formulate recommendations based on your disclosed circumstances. 

6.1 Staying in touch with you

Hall-Ward IFA Ltd will continue to review your affairs by way of regular written or verbal contact and to keep you informed about products and deals which may be suitable for you.

If you send us emails, such as from your personal account, then remember that the message may not be secure and there is a risk that it could be intercepted. If you choose to send us an unsecured email, please keep the amount of confidential information you include to a minimum. If you no longer wish to be contacted in this manner, then please ensure to provide us either written or electronic confirmation.

 6.2 Process applications

Applications can be processed in the following ways,

Manually on paper application forms

Through provider platforms electronically

6.3 Prevent and detect crime

We have systems that protect us and our customers against fraud and other crime. Customer information can be used to prevent crime and trace those responsible. We may share your personal information from your account with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to these agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:

  • checking details on applications
  • checking details on claims
  • recovering debt
  • checking details of job applicants and employees.
  1. Who do we share your personal information with?

Sometimes we may provide your data, by electronic or other means, to:

  • other companies within the Financial Advice Network
  • a third party to verify your identity, in line with money laundering or other requirements (this may involve carrying out checks with credit reference databases)
  • third parties who perform tasks for us to help us service your plan (these third parties may be based in countries outside the European Economic Area (EEA)).
  • third parties for referrals in specialised or areas that we do not deal with directly i.e. Will Writing, Conveyancing, Specialist mortgages, Estate Planning, Equity Release and Defined Benefit Pension transfers where applicable
  • We may also be provided by your information from third parties looking to introduce business to us

We may also share your data with other organisations, including the police, and check and/or file your data with fraud prevention agencies and databases to prevent and detect fraud. If we are given false or inaccurate information and we suspect fraud, we will record this. Your data may be made available to third parties where required by law, court order or regulation.

Financial Advice Network may also use your data for assessment and statistical analysis purposes.

  1. Do you share personal information outside the UK?

It may sometimes be necessary to transfer personal information overseas. When this is needed information is only shared within the European Economic Area (EEA) unless individual consent is granted for certain business transactions by you the client. Any transfers made will be in full compliance with all aspects of the data protection act.

  1. How long will you keep my personal information for?

This will be kept as per our data retention policy

  1. What are my rights with regards to my personal information?

You have the following rights:

Right of access

The right of access, commonly referred to as subject access, gives individuals the right to obtain a copy of their personal data as well as other supplementary information. It helps individuals to understand how and why you are using their data, and check you are doing it lawfully.

Right of rectification

You have the right to have inaccurate personal data rectified. An individual may also be able to have incomplete personal data completed – although this will depend on the purposes for the processing. This may involve providing a supplementary statement to the incomplete data.

Right to erasure

In certain circumstances, you have the right to have personal data erased. This is also known as the ‘right to be forgotten’. The right is not absolute and only applies in certain circumstances.

For example, you may exercise the right in the following circumstances:

  • Your Personal Data are no longer necessary in relation to the purposes for which they were collected or otherwise processed by us;
  • Where you withdraw consent and no other legal ground permits the processing
  • Where you object to processing and there are no overriding legitimate grounds for the processing;
  • Your personal Data has been unlawfully processed; or
  • Your personal Data must be erased for compliance with a legal obligation.

Where we store Personal Data for statistical purposes, we may not be able to comply with such a request where it would likely impair such statistical purposes or where we require your Personal Data for compliance with a legal obligation or in connection to legal proceedings.

Right to communication/to be informed

The right to be informed covers some of the key transparency requirements of the GDPR. It is about providing people with clear and concise information about what you do with their personal data.

Right to data portability

To further strengthen your control of your Personal Data, you have the right to receive and transfer the Personal Data that you provide to us in a structured, commonly used and machine-readable format where we process your Personal Data on the legal bases of: a) your consent; or b) where it is necessary to perform our contract with you and such processing is carried out by automated means. Where you make such a request, we will directly transfer your Personal Data on your behalf to another controller of your choice (where it is feasible to do so)

Right to object to processing

In certain circumstances, you have a right to object to our processing of your Personal Data. We may not be able to comply with such a request where we can demonstrate that there are compelling legitimate grounds for us to process your Personal Data which override your interests, rights and freedoms or where the processing of the of your Personal Data is required for compliance with a legal obligation or in connection to legal proceedings.

Right to object to automated decision making including profiling

You have the right not to be subjected to decisions based solely on automated decision-making, including profiling, which produce legal effects concerning you or similarly significantly affects you.

  1. How do we look after children’s information?

Any personal information you supply will be held securely, in accordance with data protection rules; this allows us to effectively manage your relationship with us.

  1. Legal bases for processing personal information

The legal bases for our processing of personal information are as follows:

 (a) Consent: the individual has given clear consent for you to process their personal data for a specific purpose.

(b) Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.

(c) Legal obligation: the processing is necessary for you to comply with the law (not including contractual obligations).

(d) Vital interests: the processing is necessary to protect someone’s life.

(e) Public task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.

(f) Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. (This cannot apply if you are a public authority processing data to perform your official tasks.)

  1. Notification of a data breach

If a security breach causes an unauthorized intrusion into our system that materially affects you, we will notify you as soon as possible and later report the action we took in response to any breach.

  1. Contacting us

If you have any questions about how we collect, store and use personal information; would like to make a complaint regarding privacy; or if you have any other privacy related questions, please contact us by using any of the following means:

  • Phone us on 01623 232526
  • Email us at contactus@hallwardifa.co.uk
  • Write to us at Hall-Ward IFA, 10 Ash House, Ransom Wood, Southwell Road West, NG21 0HJ

If you have already contacted us but are still not satisfied, you have the right to refer your complaint to the Information Commissioners Office. They can be contacted by using any of the following means:

  • Phone them on 0303 123 1113
  • Use their live chat facility on their website ico.org.uk
  • Write to them at:

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Cookies

This website uses Google Analytics to help analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for Hall Ward IFA Limited.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any sourc, unless you explicitly submit that information via a fill-in form on our website.